Support
We take questions at support@bang9.dev and reply once we have checked them.
I paid but my tickets did not go up
After payment they usually go up within a few seconds. If nothing changes after you refresh in the browser you paid in, email support@bang9.dev with the payment number from your receipt email. Once we have checked it, we add the ticket or refund you.
I want a refund
Periods and conditions are in the Right of withdrawal section of our Terms of Service.
There is a name I don't recognize on my card statement
Payments are processed by the merchant of record Dodo Payments, so your card statement shows DODOPAY_WOOJUSELFIE.
I want to continue on another device
You can load your remaining tickets into another browser or device with the payment number (starting with pay_) in your receipt email. Loaded tickets are removed from the original browser, and selfies you already took are not moved.
Does my photo go to your server?
No. Your photo is composited only inside your browser and is never uploaded anywhere. Even when you share a link, only the mission details and crew name are kept, without the photo, for 30 days from creation (Privacy Policy).
Where do the Earth images and the spacesuit come from?
They are made from materials NASA has made freely available for anyone to use (Earth satellite imagery and a spacesuit 3D model). The credits, and the fact that we are not affiliated with NASA, are in the "Intellectual property" section of our Terms of Service.
Business information
winterlog studio · Representative Hyungu Kang · Business registration no. 577-24-02412 · Mail-order sales registration no. 2026-성남중원-0590 · 5-12 Gwangmyeong-ro 347beon-gil, Jungwon-gu, Seongnam-si, Gyeonggi-do, Republic of Korea · +82-10-9688-1157 · support@bang9.dev (Business Information)